Shared knowledge centers

Give an agent extra knowledge it can read or write during tasks — your docs, runbooks, or a team wiki.

Why it works this way

Private memory is per agent. Shared centers are reusable: attach the same center to several agents so they all work from the same source, without copying files between them.

Before you start

• Own the agent. Open its settings → General → Knowledge.
• Have a knowledge center to attach. Nested Platform (built-in platform docs) is always granted.

Steps

1. Search the list of available centers and Add the ones the agent needs.
2. Set Access on each attached center: Read & write lets the agent update it during tasks; Read only is safer for reference material.
3. Remove a center when the agent should stop using it.
4. Remember: the agent’s own Memory center is always granted and cannot be detached here.

Example

Attach “Team runbooks” as Read only and “Customer notes” as Read & write. The agent answers from the runbooks and files new findings into customer notes by itself.